Welcome to Baopals!

Baopals is Taobao and Tmall for the rest of us. We have unlocked the gates to the world’s largest online marketplace, with over 800 million products to choose from.

Tracking Your Order

Any uncertainty about your package delivery can be dismissed by simply tracking your order. Follow these steps to learn how.

5 Phrases To Use With Couriers

Here are 5 useful phrases - with Chinese and pinyin - that you can use to help improve communication between you and the delivery man or woman.

Product Returns and Refunds

While the concept of product returns/refunds can be daunting in China, here at Baopals we do our best to make returns/refunds an effortless experience.

Rejecting Packages

While it’s impossible to physically inspect products before purchasing, you do have the power to reject packages and obtain a full refund or a replacement.

Taobao Direct

After selecting Taobao Direct, all of your purchased items will be shipped directly from the individual Taobao sellers to your shipping address.