Handling Deliveries

Baopals After Sales Service

We've streamlined the process to make it easier for you to contact the Baopals team if you have any comments or concerns about your order.

Direct Deliveries

When shopping on Baopals, all of your purchased items are shipped directly from the Taobao and Tmall sellers to your shipping address.

Welcome to Baopals!

Baopals is Taobao and Tmall for the rest of us. We have unlocked the gates to the world’s largest online marketplace, with over 800 million products to choose from.

Tracking Your Order

The uncertainty surrounding the delivery time of packages can be unnerving. Where is it? When will it arrive? What will happen if I’m not home to receive it? Luckily, a lot

5 Phrases To Use With Couriers

Here are 5 useful phrases - with Chinese and pinyin - that you can use to help improve communication between you and the delivery man or woman.

Rejecting Packages

While it’s impossible to physically inspect products before purchasing, you do have the power to reject packages and obtain a full refund or a replacement.