Handling Deliveries

Baopals After Sales Service

We've streamlined the process to make it easier for you to contact the Baopals team if you have any comments or concerns about your order.

Tracking Your Order

With Baopals, you can track your orders with real-time English updates, and get help from an agent any time you need to communicate with the seller or courier.

Direct Deliveries

When shopping on Baopals, all of your purchased items are shipped directly from the Taobao and Tmall sellers to your shipping address.

5 Phrases To Use With Couriers

Here are 5 useful phrases - with Chinese and pinyin - that you can use to help improve communication between you and the delivery man or woman.

Rejecting Packages

While it’s impossible to physically inspect products before purchasing, you do have the power to reject packages and obtain a full refund or a replacement.