Tracking Your Order

Any uncertainty about your package delivery can be dismissed by simply tracking your order. Follow these steps to learn how.

Product Returns and Refunds

While the concept of product returns/refunds can be daunting in China, here at Baopals we do our best to make returns/refunds an effortless experience.

Rejecting Packages

While it’s impossible to physically inspect products before purchasing, you do have the power to reject packages and obtain a full refund or a replacement.

Taobao Direct

After selecting Taobao Direct, all of your purchased items will be shipped directly from the individual Taobao sellers to your shipping address.